Privacy Policy

1. Introduction

Phoenix Starforge Games (“the studio,” “we,” “us,” or “our”) operates the official studio website located at https://phoenixstarforgegames.com. We are an emerging independent game-development studio focused on crafting original, atmospheric interactive experiences.

This Privacy Policy describes how personal information may be collected, used, stored, disclosed, and protected when visitors browse our public website or initiate direct correspondence with the studio. We believe in transparency and data minimization: we do not collect information that is not directly required to operate this informational website or communicate with our community and partners.

2. Scope of This Policy

This policy applies exclusively to the official website at https://phoenixstarforgegames.com and direct inquiries submitted through our published contact channels and form interfaces.

This policy does not apply to third-party services, external websites, or digital distribution platforms where our games may eventually be distributed or showcased—including Google Play, Steam, Epic Games Store, YouTube, Discord, or Telegram. Those independent platforms operate under their own separate privacy policies, terms of service, and data collection frameworks outside our custody and direct control.

3. Information We May Collect

We classify information collected in connection with this website into the following categories:

4. How We Use Information

Personal information collected via correspondence is utilized exclusively for legitimate studio operational purposes:

• Responding to general community and player inquiries regarding our upcoming titles.
• Reviewing business, co-development, and publishing proposals.
• Addressing player-support inquiries and technical questions.
• Responding to press, media desk, and content creator inquiries.
• Processing privacy requests and maintaining regulatory compliance records.
• Maintaining website functionality, server stability, uptime, and network security.
• Troubleshooting technical errors, broken links, and infrastructure anomalies.
• Meeting applicable legal, statutory, or regulatory obligations when required by law.

Note: This informational website does not collect player telemetry, gameplay analytics, or in-game playtesting data. Separate policies will govern future game clients when playable builds are distributed.

5. Legal Basis for Processing

Depending on your jurisdiction, our legal basis for collecting and processing personal information through this website relies on the following grounds:

• Consent: Where you voluntarily contact us and ask us to reply, or explicitly agree to correspondence.
• Legitimate Operational Interests: To deliver website content securely, respond to professional inquiries, protect our infrastructure against cyber attacks, and manage studio communications.
• Legal Obligations: Where disclosure or retention is necessary to comply with applicable laws, court orders, or enforceable governmental requests.

We do not claim that identical legal frameworks apply in every jurisdiction worldwide, nor do we assert blanket compliance certifications without completed formal jurisdictional audits.

6. How Information Is Shared

Phoenix Starforge Games does not sell, rent, lease, or monetize your personal information to third parties or commercial data brokers under any circumstances.

We may share information only with trusted service providers to the extent strictly necessary for technical operations:

• Hosting & Infrastructure Providers: Companies providing our server hosting (such as Hostinger), content delivery, and domain registration to serve the website.
• Email Delivery Providers: Official mail services (such as Google Workspace / Gmail) used to receive, store, and respond to incoming correspondence.
• Professional Advisers & Legal Authorities: Legal, financial, or technical advisers where necessary, or law enforcement authorities if compelled by a valid legal subpoena or court order.

Access granted to infrastructure providers is strictly limited to what is reasonably needed to perform their respective technical functions.

7. Data Retention

We retain personal information contained in correspondence only for as long as reasonably necessary to fulfill the specific operational purpose for which it was submitted, resolve player inquiries, maintain appropriate business correspondence history, or satisfy legal obligations.

Server access logs and security records maintained by hosting providers are subject to independent log rotation policies established by the respective infrastructure services. Once correspondence is concluded and retention is no longer required, messages are routinely archived or deleted.

8. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. Website traffic is transmitted using standard Transport Layer Security (HTTPS/TLS) encryption. Access to studio mailboxes is restricted to authorized team members using strong multi-factor authentication.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we take diligent measures to protect your information, we cannot guarantee absolute security against all emerging threats.

9. International Processing

Because we use globally distributed infrastructure providers—including web servers and enterprise email systems—information you submit to us may be processed and stored on servers located outside your home country or territory. Data protection regulations in these jurisdictions may differ from those in your local region. By submitting correspondence, you acknowledge this potential international transfer in connection with normal web and email delivery.

10. Privacy Rights and Requests

Depending on your geographic location and applicable data protection legislation (such as European GDPR, UK GDPR, or California CCPA/CPRA), you may hold statutory rights regarding your personal data, which may include:

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate or incomplete personal records.
• The right to request deletion (erasure) of your correspondence records, subject to lawful retention exceptions.
• The right to restrict or object to certain aspects of processing.
• The right to withdraw previously granted consent at any time.
• The right to submit an inquiry or complaint to your regional data protection supervisory authority.

Because individual statutory rights depend on applicable local laws, we evaluate each request in accordance with relevant legal standards. To exercise any applicable rights, please contact our dedicated privacy mailbox:

* Note for launch tracking: This mailbox is designated for privacy communications and is tracked on our launch checklist.

11. Children and Young Visitors

Our website is a general-audience informational site about video game development. It is not intentionally structured or directed to collect personal information from children under the age of digital consent through unnecessary or undisclosed means.

We encourage younger visitors and minors to seek guidance from a parent or legal guardian before submitting personal information or inquiries online. If you believe a minor has provided personal information to us without appropriate parental consent, please notify us so we can take steps to remove the correspondence.

12. External Links and Platforms

Our website contains links to external platforms, including our planned storefronts, developer accounts, and social channels. We do not control the privacy practices, tracking scripts, or content of those external websites. When navigating away from https://phoenixstarforgegames.com, we advise reviewing the respective privacy policies of each third-party platform you visit.

13. Changes to This Policy

We may revise this Privacy Policy periodically to reflect updates to our website, emerging regulatory requirements, or the expansion of studio operations. Any updates will be posted directly to this page with an updated “Last Updated” timestamp. We encourage visitors to review this policy periodically.